Exercício 6388666

Read the conversation below to help you fill in the blanks on the next page. Michael and Elizabeth are students at the University of Cambridge. Michael has recently read about the procedures for student complaints in the Student Handbook for 2009-2010. Elizabeth: Hi, Mic. Do you know if there is any department or person we can look for if we ever have problems here? Michael: Hi, Liz. There is a section about students’ complaints in the Student Handbook, and it says that if we have reasons to worry about any matter, we should speak up. Elizabeth: Good to know it. Not that I want to fight anyone. of course... Michael: No. But they stimulate people to find a conciliatory way out of problems. Elizabeth: That's great. Who is in charge of handling situations like this? Michael: The University has an administrative secretary that is fully in charge of them. Elizabeth: But I believe we can never complain about what the university authorities decide, right? Michael: Actually we can. We can complain or even appeal against what has been decided. Elizabeth: Wow! Inever imagined we'd have a voice in these things. Do you think this system really works? Michael: Well, I hope so. The advice they give us is to speak up as soon as possible if we have problems. Elizabeth: If ever have any complaints, I'll certainly voice them! Re-construct the following page of the Student Handbook for 2009-2010. Six blocks of three elements are given below. Insert the blocks in the blanks, changing word forms and/or introducing other words if necessary. advise /voice / concern Sa decide /already /make encouragement / informal /conciliation responsible /student /complain there be /cause /concern (The first blank is filled as an example, with changes in “commit/ high quality / education”) UNIVERSITY OF -. CAMBRIDGE Student Handbook 2009-10 Student Complaints The University is. committed to hiph quality of educational _ services for students, and encourages students to say where in individual or general matters. It undertakes to take such representation seriously. In raising possible issues of complaint, students themselves will have to be aware of their obligations as members of the University. The University aims to handle complaints in a way which is sympathetic, fair, and efficient, which . facilitates early resolution, maintains individual privacy and confidentiality, and permits useful feedback. The University’s Administrative Secretary has overall and discipline matters. Further information about the range and scope of the various student complaint, appeal and review procedures can be found on the Secretariat website. Students wishing to make a complaint or appeal against a should, in the first instance, consult either: + a College officer, for example, their Tutor, Senior Tutor, Graduate Tutor, or Director of Studies, or + a teaching officer, for example, a University Lecturer or Professor, or the Head of their Faculty or Department. Itis as soon as possible and to seek informal conciliation if possible, as this facilitates early resolution. Raising an issue can often resolve a problem without the need for any further action. Available at: < http://www cam ac ukistafistudents/studenthandbookicomplaints.ntmi > Access on: May 13th, 2010. (Adapted)